Frequently Asked Questions
WHAT IS YOUR LEAD TIME?
Our current lead time estimate is 15-16 months for all new orders due to demand. Every trailer order we receive extends our lead time by one week. We will keep this updated as orders come in.
We do our best to keep our ordering process straight forward and as complication-free as we can. To begin, click here and proceed with building your trailer in our online build form. Once you have submitted the build form, we will contact you within 1-2 business days to discuss all the details and finalize your build. From there, we require a deposit for all orders to reserve your spot in our build queue, and the remaining balance upon completion.
We now have a flat rate deposit of $2,500 on all Kestrel orders, $5,000 on all Pika orders, and $10,000 on all Classic orders.
What is your refund policy?
We want you to have as much confidence in doing business with us as we have in our products; if for any reason you find that you need to cancel your order, we will refund 100% of your deposit right up to the day we begin building your trailer – which is about three weeks prior to completing your trailer.
CLASSIC VS. PIKA, WHAT’S THE DIFFERENCE?
The Classic is our designation for the original teardrop that we have been building for over two and a half years now, with features such as a 5-foot by 10-foot frame, Colorado Queen mattress, fully insulated cabin, cabin cabinet and headboard storage, larger galley with sink, water supply tank, space for a 55-quart cooler, and space for a slide-out stove; the Classic is a larger, more spacious model. The Pika, our newest offering, is designed to be as compact as possible, without sacrificing quality.
In order to obtain the smaller size, but maximize the available space and keep the price point more affordable, we went from a torsion-box style fully insulated wall structure to a thicker single-layer Baltic Birch plywood wall, which saves significant time and materials cost over an insulated wall, while maintaining structural rigidity. The reduced square footage also left us with a debate of what to do about storage, the longer Classic model allows ample in-cabin storage without sacrificing the roomy feel, but in order to continue that with the Pika, the available space to sit up and relax inside became uncomfortably tight, and eliminated the ability to have two side windows.
In addition, the sink and plumbing, and underbody storage box were all costly and space-consuming additions that we feel a more compact model trailer may not require. Our goals with the design of the Pika are to maintain the highest quality of craftsmanship and construction that we have become known for, while keeping the open and comfortable feeling to the cabin – two windows, two doors, and our signature large curved skylight were all key components to include.
MAY I VISIT YOUR LOCATION?
Absolutely! But we request that all visits be scheduled in advance to ensure that we are here to give you a proper tour of our facility, and to ensure that your visit is as beneficial as possible. Please call us or email us, at 970-778-3744 or firstname.lastname@example.org to schedule a visit.
DO YOU HAVE DEALERS?
We do not have dealers, nor a dealer network. We are a manufacturer-direct company and do not foresee expanding to a dealer network. We love the opportunity to meet and get to know each of our customers personally and take the time to develop a relationship as we build your dream teardrop to last you a lifetime.
WHAT IS YOUR WARRANTY?
We offer a one-year warranty to the original owner on all Timberleaf-made components, including the frame, body, cabinetry, etc. One year on plumbing and electrical components. Many of our products, including the water pump, roof racks, tires, etc., include their own manufacturers warranty. The warranty does not cover wear and tear, road or trail damage, neglect, or misuse. We will strive to support you to the best of our abilities outside of the warranty, if you have any concerns, please do not hesitate to contact us.
DO YOU RENT TRAILERS?
We do not currently have any rental trailers available. Until we have a rental available again, please reach out to our friends at Spirit of 1876 in Denver, they have a Pika offroad available for rent.
DO YOU HAVE ANY USED TRAILERS FOR SALE?
We do not currently have any used trailers available. We periodically will have a show model available, which will be listed on our website and social media pages.
IS MY VEHICLE ABLE TO TOW YOUR TRAILER?
Possibly! Many vehicles from the factory are ready to tow our trailer. We recommend that your vehicle have at least a 2,000lb towing capacity for the Classic, and 1500lb capacity for the Pika, and a hitch rated accordingly. Our trailers are equipped with a standard 7-pin blade RV connection. Please be sure that your vehicle has the correct wiring necessary before picking up your trailer, we are unable to modify your vehicle’s wiring.
WHEN CAN I EXPECT MY TRAILER TO BE COMPLETED?
We strive to maintain a very high standard of quality and do not wish to rush the production of trailers and risk releasing a sub-par product into the wild. We ask for your patience during the waiting period and appreciate your support. We cannot guarantee a completion date for your trailer; we do our best to move the trailer through production as expediently as possible, but there are many possible delays that are out of our control. We strongly recommend that you do not schedule any travel plans with your trailer until your trailer is completed.
CAN MY WHEELS AND TIRES BE MATCHED TO MY TOW VEHICLE?
Yes! Well, nearly always. We can accommodate most standard bolt patterns on our trailers. Whether you provide the wheels and tires, or we do, additional costs may be incurred to fit your wheels to the trailer axles. Trailer hubs and vehicle hubs are very different, and often times OEM wheels or aftermarket wheels do not bolt directly to trailer spindles. Please contact us for more information.